Monitor Your Online Reputation in 3 Easy Steps

Monitor Your Online Reputation

Have you ever read or left a review online? They can be handy when you’re doing research on a product or service and can be useful in providing businesses with feedback. Whether you know it or not, it’s likely that someone has said something about your business on a social site, review page, or local directory listing. In this article we explain how you can monitor your online reputation so that you know what your customers are saying. We’ve also


Google My Business Helps You Get Found Online

Did you know consistent and accurate local listings are one of the factors Google takes into consideration for its organic search rankings? Google wants to provide searchers with the best and most accurate information so it looks for businesses that present a consistent presence across the Web. This includes looking at local listings and review sites to decide what to show in search results. One of the most valuable listings for your online presence is Google My Business. Here are a few


Build an Outstanding Online Reputation for Your Brand

For Your Business

“Your brand is what other people say about you when you’re not in the room,” Jeff Bezos, founder of This quote seems to be doing the rounds on my LinkedIn profile and it had me thinking about reputation. I have often turned to family, friends and the internet to find out what other people have to say about a product, restaurant, hotel, technology or company. The reputation of a brand or business seems to be under-rated but is actually


How Does an Updated and Verified Google My Business Listing Help You?

New Google Update My Business

If doing this one thing would give your business an extra 450 clicks to your website per year would you do it? With numbers like that you’d at least want to know more, right? We spoke to our SEO Product Manager, David Elliott, to get the details about the benefits of having a Google My Business page. Firstly, he described these pages as the “king of online business listings” because they’re popular, highly authoritative and incorporate both Google+ and Google


Attracting Online Reviews for Better Local SEO & Conversions

Cave Drawings Online Reviews

Rank Better on Google & Convert More Searchers with Great Reviews Since the beginning of time, people have relied on word of mouth to help them make decisions. A caveman couldn’t have acquired the very best hunting club, without first learning where his caveman friends’ bought their clubs. (I’m assuming the hunting club market was hugely competitive back then). The same is true today for businesses. Thanks to the information age and specifically social media, consumers rely on social proof


How To: Recover From A Bad Customer Experience

How To Recover From A Bad Customer Experience

It goes without saying that all business owners would love for every one of its customers to have a positive experience each time they do business with them. Unfortunately that isn’t how it always works – even the best of brands and companies have customers who occasionally have a less than positive experience – for any number of reasons. Here we’ve gathered some tips for how to recover quickly if a customer has a bad experience with your business. Address


With summer just around the corner, now is the time to heat up your Web presence with our 3 steps to assess, monitor and build a blockbuster online reputation. 80% of consumers now say that online reviews help them decide whether or not to make a purchase, which means it is more important than ever to address negative comments about your business and work on promoting positive feedback from your customers and employees.  


Fake Online Reviews: How To Identify Legitimate ReachLocal Reviews

Beware Text Image

With 92% of consumers around the world stating that they trust recommendations from friends and family, and 70% trusting consumer opinions online, it becomes even more important for local businesses to gain the trust of their customers and encourage them to share the good word about their business. But with the internet so easily accessible to anyone and everyone… and Review sites such as Whirlpool making it so easy for anyone to comment and create a public profile – how


Is Your Online Reputation Hurting Your Business? Get the eBook

Is your online reputation hurting your business or causing you to lose potential customers? Download our latest eBook to learn how to properly evaluate your online reputation and what you can do to improve and maintain it. Because Online Reputation matters. Especially to your customers. In Australia, 71% of consumers read other online reviews, discussions or comments about brands, products and services. With staggering statistics like this, it is clear that managing your online reputation is critical to the livelihood of


Best Place To Find ReachLocal Reviews

Magnify Glass Showing The Answer

ReachLocal outlines some of the places businesses should consider when monitoring the online reputation of their business. Corporate Websites & Case Studies First and foremost, it is important for all businesses to have a strong testimonial presence on their website and blog. ReachLocal advocates this position by dedicating an entire section to Customer Reviews on the website. When you visit, you can clearly see a snapshot of all customer reviews available, and select from the list based on the