When you’ve been doing research online for a product or service – chances are that at some point, you have been greeted by a live chat box asking if there is anything you can be assisted with. You may have even engaged to ask about directions, operating hours, available products or services, or to book an appointment. Have you ever wondered how that chat box really works? Is there really someone sitting at the other end waiting to answer all your questions? More importantly perhaps you’ve wondered if this would be a worthwhile investment for your own business’s website.
According to an article by Business Spectator “consumers want to be served quickly. They expect real-time results and expect speed from retailers.” Live chat is a solution that is perfect to address these needs.
Here are some of the ways live chat assists small businesses:
- It can be an effective tool for engaging and converting website visitors. By providing an alternative and extremely valuable real-time contact method for your prospects you can ensure that you’re not missing out on quality leads.
- Live chat services can help you improve the conversion rate of your website by engaging interested visitors. Capturing contact details and basic information about the product or service they are interested in allows for a more effective follow up.
- Creating a great experience on your website can have a huge impact on your marketing efforts. Live chat on your website allows those who visit your site after hours or who prefer not to call or wait for an email response to still make enquiries.
If you would like to learn more about how TotalLiveChat can be used as a great tool for immediately engaging customers and making a friendly first impression, check out this blog post. To find out how you can invest in this affordable solution for your website get in touch with us today!