6 Tips for Managing Negative Complaints

While no business enjoys receiving negative complaints, dealing with these issues is something every business needs to be equipped to do. These six tips can help you address unsatisfied customers in a professional manner. 1. Identify the Underlying Problem & Promptly Respond Some reviews or comments can come across as accusatory and highly critical. Whether it be poor service, defective merchandise, or a rude employee, determining and fixing the root of a complaint can help resolve the issue faster. Additionally,

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How to Enhance Your Digital Marketing with PPC & SEO

PPC and SEO are often looked at as two separate marketing strategies. But did you know that you can pair them together? Although PPC and SEO yield different results, when combined, they can help your online marketing in many areas. Here’s how to enhance your digital marketing by combining the two: 1. Improve Your Advertising Campaigns Your PPC and SEO campaigns provide you with data that is relevant and can be applied to other aspects of your digital marketing. Check

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Target Local Customers Quickly and Efficiently

Digital advertising is a great way to get in front of customers who are searching for your products and services online, as well as get brand awareness for people who may not know about your business. But where do you even start? Here’s how you can pair two strategies to target local customers quickly and efficiently. Search Advertising: Search ads appear at the top of search results when people look for products and services. These ads make sure that your

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Quality Score: Why It Matters for Your PPC Campaigns

When it comes to your Quality Score, do you know where your business stands? You may be wondering what is Quality Score and how does it impact online advertising efforts? To refresh your memory, Quality Score is a score Google assigns your ads based on their relevance to consumers. It takes your clickthrough rates, landing pages, and ad relevance into consideration when giving your ad a 1-10 rating. If you’re wondering why your Quality Score matters, read these three reasons:

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Why Are Your Customers Going to Your Competitors?

As you may know, attracting consumers and turning them into customers is the lifeblood of any company. But did you ever think about why someone would choose your competitors over you? Here are three things to ask yourself to help determine why you are losing business to your competitors and to help win back your customers. Are You Slow at Responding? How quickly do you follow up with leads once you are contacted? Do you have an effective lead management

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[Video] What’s the Difference: Facebook Boosted Posts vs. News Feed Ads

Through Facebook’s robust advertising capabilities, there are plenty of options for you to choose from to get in front of new and current customers. So, understanding your different options for paid ads on Facebook is essential to success. Watch this video to uncover the key differences between Facebook boosted posts and News Feed ads and how they can work together to promote your business. ReachLocal can help you advertise your business on Facebook. Learn more about Facebook advertising or get

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Digital Tactics to Win Back Your Audience’s Attention

Getting your business and your brand in front of consumers is one thing, but how do you win audiences back? That’s back to your website, looking at your products or services again and most importantly having an interest in your business! There are a number of tactics you can implement so that you can stay or get back in front of potential customers. By using these strategies you can really boost your existing marketing efforts by raising awareness for your

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3 Tips to Generate Leads on Facebook

Did you know that there are several ways Facebook can generate leads for your business? Whether it’s driving calls to your business, increasing website visits, or growing engagement, advertising on Facebook can be a great way to reach more customers and grow your business. That’s why we have three tips to help your business generate leads on Facebook. Use Website Clicks Website Clicks is an advertising tactic that helps you drive Facebook users to visit your site where they can

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3 Tips to Optimise PPC With a Mobile Strategy

Did you know a mobile strategy combined with your PPC could help prospects to discover your business online? Here are three tips on how to optimise your PPC campaign with a mobile strategy: Reach all Devices Let’s face it. People are on the internet all the time, whether they are at home, at work, or on the go. But people aren’t using the same devices to access the internet, or look up your business. 60% of Australians own multiple digital

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5 Ways You Can Drive More Customers to Your Business

What’s the number one thing most businesses want? More customers and in-store foot traffic, right? But if you think about it, your user’s experience begins well before customers visit your business. In many cases their experience of your business starts online. That’s why making a tweak or two with your online activity could result in luring more shoppers to visit your store. We’ve put together five of the top digital strategies to help you increase in-person visits to your store.

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