In our increasingly digital world, consumers expect instant answers from businesses, and if they can’t find the information they need easily on your website, they’ll go elsewhere.
Live Chat tools are becoming a necessity for businesses to provide consumers with quick answers or an easy platform to raise any comments or concerns, but many local businesses still don’t offer it on their websites.
57% of consumers would prefer to engage with businesses through digital channels rather than over the phone or in person. So why not provide your customers and leads with a better communication experience while also gaining an advantage over your competitors?
📢 Facilitate Lead Engagement
Consumers are 63% more likely to return to a website that offers live chat. By providing a personalized and instant solution to a request, whether it’s a clear answer to a question or the promise of a quick follow-up by one of your business experts, you’re in a better position to follow up and close the deal before your competitor can. With a Live Chat function on your website, your business is 4-8x more likely to generate leads and keep visitors engaging with your website for longer.
📞 Offer 24/7 Service
While your business may have set opening and closing times, your ability to help customers doesn’t have to end when you or your employees clock off for the day. By enabling an Automated Chat Agent through Live Chat, your business can engage with customers or potential leads long after business hours. The Live Chat feature provides service 24 hours a day, 7 days a week and allows you to collect contact information from visitors so you can follow up quickly, enabling your business to stand out from competitors and turn site visits into sales.
💻 Tailored to Your Business Needs
You can improve brand recall and engage customers by adding Live Chat support that is tailored to your business. While website FAQ’s (Frequently Asked Questions) can be of some help to consumers when finding straightforward answers about your business, they can’t cover specific, individual questions in the way that a one-on-one, more personalised interaction can. A Live Chat solution can provide a more personalised sale interaction in the same way a customer might receive when visiting a physical store, or over the phone. Adding live chat support adds more human-like interaction for your customers on your website.
We are here to help!
By working with a marketing partner for a Live Chat solution, you can focus on dedicating resources to the areas they are needed most, while our experts use their knowledge of consumers and your business to help you engage with your customers around the clock – either via Automated or Live Agents. With different options available to suit your business needs, we can help you capture leads and close sales overnight – literally. Make the most of your marketing dollars with the simple addition of a 24/7 live chat widget on your site, contact us today for more information.